The Relationship Between EFQM Excellence Model And Organizational Commitment: A Case Study On Tourism Faculties In Turkey

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Year-Number: 2019-30
Number of pages: 505-517
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Abstract

Today, because of the high competition conditions, the concept of quality has become an indispensable element for all organizations. In order to survive in this competitive environment, organizations benefit from tools such as the EFQM excellence model. EFQM is a model of organizational excellence and quality. This tool is based on the development of quality in all aspects of the organization. In addition, increasing the quality of the organization is possible by increasing employee loyalty. In this context, the aim of the study is to determine the relationship between EFQM excellence model and organizational commitment. In order to reach the aim of the research, data were collected from 100 instructors who participated in the research voluntarily. The data obtained from the instrucors were evaluated in SPSS program. Pearson correlation analysis was used to determine the relationship between EFQM and organizational commitment. Simple linear regression analysis was used to determine the effect of the independent variable EFQM excellence model on the dependent variable organizational commitment. As a result of the analysis, the relationship between EFQM excellence model and organizational commitment was found to be positive and significant. In addition, it was concluded that EFQM excellence model has an effect on organizational commitment.

Keywords

Abstract

Today, because of the high competition conditions, the concept of quality has become an indispensable element for all organizations. In order to survive in this competitive environment, organizations benefit from tools such as the EFQM excellence model. EFQM is a model of organizational excellence and quality. This tool is based on the development of quality in all aspects of the organization. In addition, increasing the quality of the organization is possible by increasing employee loyalty. In this context, the aim of the study is to determine the relationship between EFQM excellence model and organizational commitment. In order to reach the aim of the research, data were collected from 100 instructors who participated in the research voluntarily. The data obtained from the instrucors were evaluated in SPSS program. Pearson correlation analysis was used to determine the relationship between EFQM and organizational commitment. Simple linear regression analysis was used to determine the effect of the independent variable EFQM excellence model on the dependent variable organizational commitment. As a result of the analysis, the relationship between EFQM excellence model and organizational commitment was found to be positive and significant. In addition, it was concluded that EFQM excellence model has an effect on organizational commitment.

Keywords